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FAQ

Can I put my stemware in the dishwasher?

Dartington Crystal can be used in the dishwasher if handled with care, stacked well and using a lower temperature washing cycles Many dishwashers now have specific wash settings for Crystal & Glassware.

Please note that prolonged and regular dishwasher use can eventually take away some of the shine and poor stacking of your dishwasher can lead to damage. Large and heavy items should always be washed by hand.


Are your color products dishwasher safe?

All our color items are made of cased glass and are dishwasher safe with the following exceptions which are hand wash only:

  • Celebration
  • Celebrate Flutes
  • Glitz Noir
  • Just For You

Are your products made of lead crystal?

Any lead crystal product can be identified by the “Made in England” Dartington sticker. All other product in made of glass.


Can I put my glassware or bowls in the microwave?

It is not recommended to place any Dartington Crystal or Royal Brierley in the microwave.


Can I pour hot liquids in my glasses or bowls?

It is not recommended to pour hot liquids into any of our products.


Where can I find a retailer?

A list of our current retailers can be found under the Stocking Dealers tab or by contacting customer service at: dartingtoncrstalusacustomerservice@gmail.com


What should I do if I receive a broken piece in the mail?

All product is shipped from our retailers, so if you receive a broken item please contact the appropriate retailer who initiated the shipment.


What do I do about making a return?

All return requests should be made through the appropriate retailer.


Can a chipped piece of stemware be fixed?

If a piece of crystal gets broken, it cannot be repaired to as new condition. Chipped glasses can be ground down at some repair shops, however these pieces will have an etched white rim and be considerably shorter than the rest of the pieces. Chipping or breakages are part of normal wear and tear of the pieces, and we suggest replacing them with new ones as they become damaged.


Is a "seed" or bubble in crystal stemware a flaw?

The tiny "seeds", or bubbles the size of a pinpoint, visible when you examine crystal against a strong light, are formed by gases when chemicals unite in the fusing or melting of the raw ingredients. These bubbles do not affect the quality or the beauty of the glass.


Should all pieces of crystal be identical?

Each piece of crystal is unique. Slight variations of weight and sometimes height are a sign that each piece truly is individually crafted.


Is a line or "cord" a flaw?

A line or "cord" is an almost invisible difference in the density of the crystal that occurs during the fusing of molten crystal. It is visible when it reflects light. But when a goblet with a cord in it is filled with water, no light is reflected, and the cord becomes invisible.


How can I unstick a decanter stopper?
Try this: run water that is comfortably warm to your hands on the neck and top of the decanter, or pour warm vegetable oil around the stopper to loosen it. You can avoid the problem by wiping the neck of the decanter with a soft cloth before replacing the stopper.


How can I remove stains from a decanter or a vase?

Clean vases and decanters by filling them half-full with moderately hot water, a small amount of mild detergent, two tablespoons of white vinegar or ammonia and a cup uncooked rice. Swirl the rice around for a few minutes to remove residue. Rinse well with moderately hot water and air dry, upside down, on a rack. Remove more stubborn stains by filling the container with warm water and dropping in a denture-cleaning tablet; let it sit until the stain disappears.